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Your terms and conditions of use

 

Article 1 – AREA OF APPLICATION
The underlying Terms and Conditions determine the framework for the potential commercial relationship between the client and the company KPDP for murano.nu .They prevail on any other general or specific term and condition.

Article 2 – ACCEPTATION
The use of the site www.murano.nu as well as the placement of any order to the company KPDP for murano.nu , implies that the Client accepts unconditionally and irrevocably the underlying Terms and Conditions.

Article 3 – COORDINATES
murano.nu is a limited liability company, residing in France, Saint Maur sur le Loir (28800) rue de la Brémondière n 26 murano.nu is registered at the Register of Commerce of Chartres under the number 424.864.841, with VAT number FR82424864841. Telephone: +33 (0) 6 61 40 13 33.

Article 4 – DEFINITIONS
The Services: all services proposed by the company murano.nu on its website in general, and more particularly the sale of products via internet.
Client: each client that has established a commercial relationship through the online purchase of a product or service offered by murano.nu on its website. A Client is assumed to be legally authorized to order a product from and to conclude an online transaction with murano.nu.
The Order: each order submitted by a Client under the conditions described in Article 6.

Article 5 – ORDERS
The Services are offered for sale on the website of www.murano.nu .
Notwithstanding any other written prove accessible for the Client, it is agreed that solely the information stored in the IT systems of www.murano.nu, or of its hosting company, or of its internet payment service provider Paypal form the prove of the communications, de content of the orders and the transactions between the parties.
The Client receives via email a confirmation of his order and of the shipment of his order.
All contractual information with respect to the order will be communicated to the Client in the language French, Dutch or English by the Client at the moment of subscription. This information will be confirmed to the Client via email and in writing, at the latest at the moment of delivery, as described in Article 9 of the underlying Terms and Conditions.
The jewels not in stock cannot be ordered. Await the availability in stock to order.

Article 6 – PRICES AND PAYMENT METHODS
The prices mentioned on the website and during the check-out process are in Euro and include VAT and administration costs, unless stated differently. The mentioned prices do not include the contribution to the logistical and transport costs.
murano.nu preserves the right to modify the sales prices at any time. Meanwhile, the purchased products and services are invoiced at the price mentioned in the email confirming the order.
A product remains the property of the Supplier until it is fully paid-up for.
murano.nu preserves the right to refuse any order from a client with whom murano.nu is having or has had a dispute.
The payment of the purchased products can only be done online with PayPal or Bank transfert (Iban or swift code). The bank account of the Client will be debited after the Client has successfully run through the check-out process. The payment is effective at the moment that the bank of the Client has approved the payment to the bank of murano.nu . In case the bank of the Client refuses the payment, the order of the Client will be cancelled automatically.
The Client guarantees that he/she is legally authorized to pay with credit cards or to use one of the other online payment methods offered by murano.nu and that there is enough provision on his/her bank account to cover the costs of the commercial transaction resulting from the order.
The payment at murano.nu is secured by the use Paypal protection system, using SSL protocol (Secure Sockets Layer), murano.nu has no direct access to the confidential payment information linked to the payment and this confidential payment information is not stored by murano.nu. This is the reason why murano.nu needs to ask the bank information of the Client again at each payment.

Article 7 – AVAILABILITY
The products and the services, as well as the prices, are valid as they are presented on the Website of murano.nu within the limits of the availability.
murano.nu commits to do its utmost best to fulfil all orders. However, murano.nu can not be held responsible for the damage resulting from the unavailability of the product or the service.
In case a product or a service, in any quantity, being subject of a confirmed order, appears to be unavailable at the Supplier at a later stage in the process, the Client will be informed by email or by phone that his/her order is partially or completely cancelled.
If the unavailability is communicated when the bank account of the Client has already been debited, murano.nu will request immediately a reimbursement to its bank. The Client will be informed via email about the reimbursement. The actual speed of reimbursement depends on the payment method used by the Client.

Article 8– DELIVERY
The orders are delivered to the delivery address indicated by the Client during the check-out process.
murano.nu has the right to split the delivery of the order in multiple sub-deliveries according to the availability of the products.
The parcel will be presented to the Client, or to any person present at the delivery address and having a proxy. If nobody is present at the delivery address at the moment of delivery, then a note will be left in the mail box, indicating the coordinates of the transport company. The Client will then need to take contact with the transport company to see where and when he/she can pick-up his/her parcel.
murano.nu will take care of the fact that the order is handled as fast as possible. The delivery lead time of 7 days, to be counted from the end day of the sale is an average lead time and is mentioned as a pure indication. murano.nu can not be held accountable for any delay in the deliveries.

In case the order is delivered in more than one sub-delivery, murano.nu commits to deliver the last sub-delivery within 30 days after the order has been confirmed.

The digital signature, requested by the transport company at the moment of delivery, serves as prove for the fact that the parcel has been delivered by the transport company and received by the Client. In case the Client can prove that the parcel has not been delivered within 30 days after the order was placed, then the Client can cancel the order without any financial sanction, subject to the Client informing murano.nu by registered mail to the address indicated in Article 3 of the

underlying Terms and Conditions about his cancellation. In case that the bank account of the Client was already debited, murano.nu will reimburse the Client within 30 days after reception of the cancellation letter.
If a product has not been delivered to the delivery address within 30 days after the order was placed, it is the duty of the Client to take contact with murano.nu within 7 working days after the delivery of the order by clicking on « Contact » on the website of murano.nu. After these 7 working days, the claim will not be receivable any more.
The right the for the Client to return an order that is delivered after 30 days is subordinated to the effective return of the product within 3 working days after the sending of the notification of return mentioned above.

The product that is returned needs to be in perfect condition, in the original packaging, not worn, not used, not damaged, no stained or marked and needs to come with the invoice and the return document duly filled in. A return for which the sender can not be identified will not be accepted. After 3 days, murano.nu will not accept the return any more and will send it back to the sender.
Each return needs to be sent to the address specified in Article 3 above.
The reimbursement of the order is done within 30 days following the reception of the returned products in the warehouse of murano.nu, subject to all procedures and conditions for a valid return are met. The reimbursed amount is in any case limited to the amount effectively paid by the Client.
The shipment costs for the return will be reimbursed to the Client by murano.nu under the prove of the return sending costs need to be included in the return shipment. If this is not the case, murano.nu can not reimburse the return shipment costs.
All returns need to be sent by registered mail, or via a transport company that can submit a prove of reception. The Client needs to keep a copy of this prove.
murano.nu preserves the right to refuse a reimbursement for returned products if they appear to be damaged.
In case a product gets lost during the delivery process, murano.nu will do a new delivery, or reimburse the Client

Article 9 – NON CONFORMITY
All products and services offered by murano.nu are described in the best possible way. However, the images presented on the website have no contractual value. murano.nu declines all responsibility with respect to potential errors in the product or service descriptions or pictures presented on the website of murano.nu However,murano.nu guarantees that all errors will be corrected as soon as possible, subject to the errors being communicated to murano.nu in writing, and as far as it is technically and financially feasible to make the corrections.
If the delivered product or service does not correspond to the specifications on the delivery slip, the Client can return the product within 7 working days after he has received the product. The product

has to be returned according to the procedures and conditions described in article 11. Beyond this period of 7 working days, the requests for return will not be accepted nor received by murano.nu .
The Client can then choose between being reimbursed corresponding to the conditions described in article 11 and receiving a similar product if available.
The shipment costs for the return will be reimbursed to the Client by murano.nu. The prove of the return sending costs need to be included in the return shipment. If this is not the case, murano.nu can not reimburse the return shipment costs.
All returns need to be sent by registered mail, or via a transport company that can submit a prove of reception. The Client needs to keep a copy of this prove.

Article 10 – RETURNS AND REIMBURSEMENTS
In accordance to the French ordinance 2001-741 of 23 August 2001 and the law of LCNE, law 2004-575 of june the 21 2004 on trading practices and the protection of the personal information of the consumer. The consumer has the right return his purchase, without sanction and without giving any motivation, within 7 working days after reception of the product or the subscription of the service contract. This right to return is not applicable for professional buyers. The notification of the return has to done via the section « Contact » on the website of murano.nu .
In the cases mentioned above, the Client is not allowed to return the products nor to request a reimbursement
The right the for the Client to return a purchase is subordinated to the effective return of the product within 3 working days after the sending of the notification of return mentioned above.
The product that is returned needs to be in perfect condition, in the original packaging, not worn, not used, not damaged, no stained or marked and needs to come with the invoice and the return document duly filled in. A return for which the sender can not be identified will not be accepted. After 3 days, murano.nu will not accept the return any more and will send it back to the sender.
Each return needs to be sent to the address specified in Article 3 above. The return shipment costs need to be paid by the Client
The reimbursement of the order is done within 30 days following the reception of the returned products in the warehouse of murano.nu , subject to all procedures and conditions for a valid return are met. The reimbursed amount is in any case limited to the amount effectively paid by the Client.

The Client has also the right to cancel an order that has been confirmed, but that has not yet been shipped to the Client. In that case, the reimbursement will take place within 30 days after the order has been cancelled
murano.nu will send an email to the Client when it has properly received the return and requested a reimbursement to its bank .

Article 11 – WARRANTEE
The applicable warrantee will be clearly explained in the product description on the website. Be careful with to making fall on the ground and shocks (Not in Guarantee). No Client can demand a different warrantee than the one specified in the product description on the website of murano.nu.

murano.nu can not be held responsible for any flaws of the delivered product, except if they are observed and notified immediately after opening the packaging. In any case, the Client needs to

contact murano.nu via the section “Contact”.
The warrantee is never applicable for products that are damaged voluntary or by negligence (breaking, damage, humidity, inadequate temperature, oxidation or any other circumstances beyond control (force majeure) or products that have been opened-up or that have been repaired/modified by a third party, not recognized by murano.nu In the same way, the warrantee is not applicable when the damage comes from wear, from transport, from wrong use or from a non-respect of the instructions described in the Certificate of authenticity .
When the above mentioned conditions are respected, the warrantee needs to be called upon within 3 working days after reception of the product. After these 3 days, the call for warrantee will not be receivable anymore.

Article 12 - RESPONSIBILITY

murano.nu can not be held responsible for any direct or indirect loss (exploitation losses, loss of profit, loss of opportunity, …) resulting from the use of the Services as defined in article 4 above.
murano.nu can not be held responsibility for to the content of the third party websites to whom murano.nu has a hyperlink on its own website, nor for the way these third party websites handle personal information.
murano.nu can not be held responsible for the non-fulfilment of an order, including situations beyond the control of murano.nu (as force majeure), disruption or strike of the transport services or postal services, flooding or fire.
In all cases the responsibility of murano.nu is limited to the amount paid by the Client for his order that has led to a call upon the responsibility of murano.nu .

Article 13 – DISPUTES AND APPLICABLE LAW
All disputes with respect to the use of the Services, as defined in article 4, and with respect to the application or interpretation of the underlying Terms and Conditions will be judged exclusively according to frrench law. The Court of Nanterre are the sole Court that are competent in case of dispute.

Article 14 – CONFIDENTIALITY
murano.nu is responsible for the handling of the personal information of its clients, and commits to respect the law n°78-17 of january the 6 1978 relating to data processing, the files and freedoms, modified in 2004 of the CNIL (National Commission of the Data processing and of Freedoms), concerning the protection of the privacy when using the personal information and each prescription related to this subject. Each client has the right to consult and modify its personal information. Only the employees of murano.nu and those of its logistics partners will use the personal information of the clients with the sole purpose to fulfil the orders, to invoice the Clients, to contact the Clients in case of a problem, to communicate with the Clients in a personalized manner or to present a customized website, taking into account the personal interests and preferences of the Client.

Article 15 – MODIFICATION OF THE TERMS AND CONDITIONS
murano.nu is allowed to change the underlying Terms and Conditions at any point in time, amongst

others to accommodate to changes in law. The new Terms and Conditions are immediately applicable on the Services, after they have been published on the website of murano.nu, and after the clients have been notified of these new Terms and Conditions murano.nu preserves the right to modify at any point in time the layout and the content of the website of murano.nu .

In case a decision of a court implies that one of the terms in the underlying Terms and Conditions is not valid, not legal or non-invocable, the other terms and articles remain totally valid and applicable.

Article 16 – E-commerce and remote sale

Each user of murano.nu can enquire at the FEVADwww.fevad.com at following adress : 60 rue La Boétie - 75008 PARIS +33 (0)1 42 56 38 86

 


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Hashenka, 5 stores Honfleur, La Rochelle, Vannes, Tours, Gent (Belgium) . The best and largest selection of Murano Glass jewelry on the French web. Distributes also the brand Antica Murrina and a large quantity of objects ans venetian masks in papier mache et wood pulp.